Meltwater Engage Supplemental Terms of Service

Last updated: 11/05/2018

These Supplemental Terms of Service supplement the terms and conditions of use of Meltwater Services as agreed upon between You and Meltwater (T&C) and are not intended to replace the T&C. The T&C and these Supplemental Terms shall collectively be referred to as the “Engage Terms” and they will govern your use of the Engage Service. If you register for a trial of the Engage Service, the Engage Terms will also govern that trial. These Supplemental Terms of Service incorporate by reference the Meltwater Engage Supplemental Privacy Policy located at https://engage.meltwater.com/meltwater-privacy-policy. To the extent of any inconsistency between the Supplemental Terms of Service and the T&C, the Supplemental Terms of Service shall control.

  1. Acceptance of Terms

    • Meltwater News US, Inc. (“Meltwater”, “We” or “Our”) provides its Engage Service (as defined below) to You through its domain and sub-domains located at engage.meltwater.com which are operated and managed by Sprout Social, Inc. (the “Engage Site”), subject to these Engage Terms.
    • You represent and warrant that the information You provide in registering to the Engage Service is accurate, complete, and is Yours or within Your right to use. If You are entering into these Engage Terms on behalf of a company or another legal entity, You represent that You have the authority to bind such entity and its affiliates to these Engage Terms, in which case the terms “You,” “Your” or related capitalized terms herein shall refer to such entity and its affiliates. If You do not have such authority, or if You do not agree with these Engage Terms, You must not accept these Engage Terms and may not use the Engage Service.

  2. Availability of the Engage Site

    You understand that there may be interruptions in service or events on third-party sites, including, but not limited to, Facebook, Twitter, etc., that will affect your use of the Engage Service (defined below) and that are beyond our control or Sprout Social’s control to prevent or correct. Interruptions in the Engage Service due to the unavailability of third-party sites shall not serve as a basis to terminate your subscription or demand a full or partial refund of any prepaid fees from us or Sprout Social.

  3. Description of Service

    • The “Engage Service” includes (a) the Engage Site, (b) the Sprout Social Software, and (c) the other services provided to You through the Engage Site based on the plan purchased, including all software, data, text, images, sounds, videos, and other content made available through the Engage Site (collectively, “Engage Content”). Any new features added to or augmenting the Engage Service are also subject to these Engage Terms.
    • The Engage Service may also include basic or expanded services based on the Engage Service plan purchased. Meltwater takes commercially reasonable efforts to make the Engage Service available as detailed in the applicable Engage Service plan, except for: (a) planned downtime, or (b) any unavailability caused by circumstances beyond Our reasonable control, such as, but not limited to, acts of God, acts of government, acts of terror or civil unrest, or technical failures beyond Our control.
    • Meltwater may offer Trial accounts where you may try the Engage Service for a specified time period. Upon expiration of this time period, your access to the Engage Service will be terminated unless you choose to pay the applicable subscription fee and become a subscriber. You understand that only a single Trial account may be granted for a given email address. The provision, maintenance and termination of Trial accounts are within the sole discretion of Meltwater. Meltwater and Sprout Social have no obligation or liability related to the provision, maintenance and termination of Trial accounts.

  4. Third Party Services

    Integration. The Engage Service may contain features that enable various Third-party Services (such as social media services like Facebook and Twitter) to be directly integrated into your Meltwater Engage account. To take advantage of these features, You will be required to register for or log into such Third-party Services on their respective websites. By enabling third party services within the Engage Service, You are allowing Meltwater and Sprout Social to pass Your log-in information to these Third-party Services for this purpose.


  5. Intellectual Property Rights

    • Each of us, including Sprout Social, shall maintain all rights, title and interest in and to all our respective patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights (collectively, “Intellectual Property Rights”). The rights granted to You to use the Engage Service under these Engage Terms do not convey any additional rights in the Engage Service, or in any Intellectual Property Rights associated therewith.
    • You own the information you provide Meltwater and Sprout Social or input on third-party websites through the Engage Service. You grant Meltwater and Sprout Social a nonexclusive, revocable, worldwide, perpetual, unlimited fully paid up and royalty-free right to us to use copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze the foregoing described information for the sole purpose of providing You the Engage Service. By providing information to Meltwater and Sprout Social or to third-parties through the Engage Service, You represent and warrant to us and Sprout Social that You are entitled to and authorized to submit the information and that the information is accurate, not confidential, and not in violation of any contractual restrictions or other third party rights.
    • Meltwater and Sprout shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to incorporate into the Engage Service or otherwise use any suggestions, enhancement requests, recommendations or other feedback We receive from You. Meltwater, and Meltwater’s other product and service names, and logos used or displayed on the Service are registered or unregistered trademarks of Meltwater (collectively, “Marks”). Customer’s use of the Site and the Meltwater Services is limited to the rights granted to Customer under the Engage Terms and Meltwater reserves all rights not expressly granted herein and You may only use such Marks to identify yourself as a customer and user of the Engage Service; provided You do not attempt, now or in the future, to claim any rights in the Marks, degrade the distinctiveness of the Marks, or use the Marks to disparage or misrepresent Meltwater, its services or products.
    • Except as otherwise provided herein or in a separate agreement, all rights, title and interest in and to the Engage Service and its components, including all related intellectual property rights, will remain with and belong exclusively to Sprout Social and its third-party vendors, as applicable.
    • Upon subscribing to the Engage Service and upon the condition that you comply with all of Your obligations under these Engage Terms, Meltwater grants you a non-exclusive, non-transferable, revocable license to access and use the Engage Service (for the particular subscription purchased) and the Engage Site, strictly in accordance with these Engage Terms and subject to all the limitations set forth in these Engage Terms.

  6. Account Registration

    • Subject to the terms and conditions of these Engage Terms, You agree to access and use the Engage Service only for Your internal business purposes as contemplated by these Engage Terms. In order to use the Engage Service, you are required to register for our service for which you will pay a subscription fee for use of the Engage Service following the expiration or termination of any Trial accounts.
    • To be eligible to use the Engage Service, you must meet the following criteria and represent and warrant that you: (1) are 18 years of age or older; (2) are not currently restricted from the Engage Service, or not otherwise prohibited from having a Meltwater or a SproutSocial.com account, (3) are not a competitor of Sprout Social, Inc nor of Meltwater or are not using the Engage Service for reasons that are in competition with Meltwater nor of Sprout Social, Inc; (4) have full power and authority to enter into this Agreement and doing so will not violate any other agreement to which you are a party; (5) will not violate any rights of Meltwater or Sprout Social, including intellectual property rights such as copyright or trademark rights; and (6) agree to provide at Your cost all equipment, software, and internet access necessary to use the Engage Service.

  7. Use of the Engage Service

    • You agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Engage Service available to any third party, other than as expressly permitted by these Engage Terms; (b) use the Engage Service to process data on behalf of any third party, (c) modify, adapt or hack the Engage Service to falsely imply any sponsorship or association with Meltwater or Sprout Social, or otherwise attempt to gain unauthorized access to the Engage Service or its related systems or networks; (d) use the Engage Service in any unlawful manner, including but not limited to violation of any persons privacy rights, infringing any person’s intellectual property rights, or sending spam or otherwise duplicative or unsolicited messages in violation of applicable law, (e) use the Engage Service in any manner that interferes with or disrupts the integrity or performance of the Engage Service and its components; (f) attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any software making up the Engage Service; (g) use the Engage Service to knowingly post, upload, link to, send or store any content that is unlawful, racist, hateful, obscene, discriminatory, or contains any viruses, malware, Trojan horses, time bombs, or any other similar harmful software; (h) attempt to use any method to gain unauthorized access to any paid features of the Engage Site; (i) unless otherwise explicitly agreed to in writing by Meltwater, use the Engage Site or any content obtained from it to develop, as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism; (j) use automated scripts to collect information from or otherwise interact with the Engage Site or the Engage Service; (k) deep-link to the Engage Site or any page of the Engage Service for any purpose (other than engage.meltwater.com home page), unless expressly authorized in writing by Meltwater; or (l) try to use, or use the Engage Service in violation of these Engage Terms.
      You agree not to use the Engage Service in violation of any policies or terms of any third-party sites (as described in Section 2 of these Engage Terms). Using the Engage Service for surveillance purposes or gathering intelligence is prohibited, including but not limited to: (i) investigating or tracking individual users or their content, or to obtain information on social media users or their content, in a manner that would require a subpoena, court order, or other valid legal process; (ii) tracking, alerting, or other monitoring of sensitive events (including but not limited to protests, rallies, or community organizing meetings); (iii) conducting or providing surveillance, analyses or research that isolates a group of individuals or any single individual for any unlawful or discriminatory purpose or in a manner that would be inconsistent with the individual users’ reasonable expectations of privacy; (iv) in violation of the Universal Declaration of Human Rights (located at http://www.un.org/en/documents/udhr/), including, without limitation, Articles 12, 18, or 19; or (v) targeting, segmenting, or profiling individuals based on health (including pregnancy), negative financial status or condition, political affiliation or beliefs, racial or ethnic origin, religious or philosophical affiliation or beliefs, sex life or sexual orientation, trade union membership, data relating to any alleged or actual commission of a crime, or any other sensitive categories of personal information prohibited by law.
    • You are responsible for all information, data, text, messages or other materials that You post or is otherwise transmitted via the Engage Service. You are responsible for maintaining the confidentiality of Your login and account, and are fully responsible for any and all activities that occur under Your login or account. You agree and acknowledge that Your login may only be used by one (1) person, and that You will not share a single login among multiple people. You may create separate logins for as many people as Your plan allows. You agree that You will not sell, trade or otherwise transfer Your login or account to another party and that you will not, unless otherwise specifically agreed to in writing by Meltwater, charge anyone for access to any portion of the Engage Site, or any information therein. You agree that you are responsible for anything that happens through your account.
    • By accessing or using the Engage Service, you represent and warrant that your activities are lawful in every jurisdiction where you access or use the Engage Service. The Engage Service is not intended to hold any Sensitive Information. You represent and warrant that you will not use the Engage Service to transmit, upload, collect, manage, or otherwise process any Sensitive Information. SPROUT SOCIAL WILL NOT BE LIABLE FOR ANY DAMAGES THAT MAY RESULT FROM YOUR USE OF THE ENGAGE SERVICE IN TRANSMITTING, COLLECTING, MANAGING, OR PROCESSING ANY SENSITIVE INFORMATION. “Sensitive Information” means any passwords, credit card or debit card information, personal financial account information, personal health information, social security numbers, passport numbers, driver’s license numbers, employment records, physical or mental health condition or information, any information that would classify as “Special Categories of Information” under EU data protection laws, or any other information that would be subject to Health Insurance Portability and Accountability Act (HIPAA), the Payment Card Industry Data Security Standards (PCI DSS), or other laws, regulations, or industry standards designed to protect similar information.
  8. Data Privacy and Security

    • In providing You the Engage Service We shall maintain appropriate administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your data and the personal data of Your end-users. These safeguards include encryption of Your data in transmission (using SSL or similar technologies), except for external third party integrations that do not support encryption, which You may link to the Engage Service at Your choice. We agree to promptly notify You in the event that Meltwater and/or Sprout Social learns or has reason to believe that any person or entity has breached Meltwater’s and/or Sprout Social’s measures with regard to the Engage Services, or gained unauthorized access to Your data (“Information Security Breach”). Upon any such discovery, We will: (a) investigate, and mitigate the effects of the Information Security Breach and (b) use Our commercially reasonable efforts to ensure that such Information Security Breach will not recur. We shall use commercially reasonable efforts to promptly and properly deal with inquiries and requests from You in relation to the processing of Your data.
    • You agree that Meltwater and/or Sprout Social can access Your account information in order to respond to Your service requests and/or as necessary, in Our sole discretion, to provide You with the Engage Services. We will not disclose such data except if compelled by law, permitted by You, or pursuant to the terms of the Meltwater privacy policy available at http://www.meltwater.com/privacy-policy/ and the Meltwater Engage Supplemental Privacy Policy, which is available at https://engage.meltwater.com/meltwater-privacy-policy (collectively, the “Privacy Policy”) and is incorporated into these Engage Terms. We agree to store, use and process Your business contact information, including names, business phone numbers, and business e-mail addresses only to the extent necessary to provide You the Engage Services, which includes disclosure to Sprout Social, to the extent necessary to provide the Engage Services. We will not disclose such business contact information to third parties except if permitted by You in writing.
    • The Privacy Policy governs our treatment of any information, including personally identifiable information, if any, that you submit to us. Please note that certain information, statements, data, and content which You may submit to or through the Engage Service may reveal your gender, ethnic origin, nationality, age, and/or other personal information about You. You acknowledge that Your submission of any information, statements, data, and content to Us is voluntary on Your part.
  9. Cancellation

    • We may suspend or cancel Your account without notice or refund to You if you violate this Agreement. If your account is cancelled, Meltwater and Sprout Social reserves the right to remove Your account information along with any account settings from our servers with NO liability or notice to You. Once Your account information and account settings are removed, You will not be able to recover this data and You will lose access to all of Your content (except that content stored/published to third-party websites, that data will remain on said third-party websites pursuant to those website’s terms and conditions).
    • Meltwater and Sprout Social reserve the right to (i) modify or discontinue, temporarily or permanently, the Engage Service (or any part thereof) and (ii) refuse any/all current and future use of the Engage Service, suspend or terminate your account or any part thereof (or Your use of the Engage Service), and remove and discard any of Your content within the Engage Service if We or Sprout Social believes that You have violated these Terms. Meltwater will use all reasonable efforts to contact You directly via email to warn You prior to suspension or termination of Your account. Any suspected fraudulent, abusive, or illegal activity may be grounds for immediate termination of Your use of the Engage Service, and may be referred to law enforcement authorities. Meltwater and Sprout Social shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.
  10. Disclaimer of Warranties and Liability

    • MELTWATER AND SPROUT SOCIAL DO NOT REPRESENT OR WARRANT THAT THE ENGAGE SERVICE, ENGAGE CONTENT OR MATERIALS FROM OR RELATED TO THE ENGAGE SERVICE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT THE ENGAGE SITE OR THE ENGAGE SERVICE, SERVERS, OR ANY PLATFORM APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH SOFTWARE, CONTENT OR MATERIALS AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING A FORM OR DOCUMENT IS DISCLAIMED. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT, MATERIAL, DATA OR SOFTWARE (INCLUDING ANY MOBILE CLIENT) FROM OR THROUGH THE ENGAGE SITE, THE SOFTWARE, OR ANY PLATFORM APPLICATIONS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA OR OTHER HARM OF ANY KIND THAT MAY RESULT.
    • YOU ACKNOWLEDGE THAT MELTWATER AND SPROUT SOCIAL DO NOT WARRANT THAT INFORMATION OR ADVICE OBTAINED BY YOU FROM MELTWATER OR THROUGH THE ENGAGE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE ENGAGE TERMS. MELTWATER AND SPROUT SOCIAL DISCLAIM ALL LIABILITY FOR DAMAGES CAUSED BY ANY SUCH INTERRUPTION OR ERRORS IN THE FUNCTIONING OF THE WEBSITE, EXCEPT AS OTHERWISE EXPRESSLY SETFORTH HEREIN. FURTHERMORE, MELTWATER AND SPROUT SOCIAL DISCLAIM ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE ENGAGE SERVICE DUE TO INAPPROPRIATE EQUIPMENT, DISTURBANCES RELATED TO INTERNET SERVICE PROVIDERS, TO THE SATURATION OF THE INTERNET NETWORK, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, OR ALTERATION OF, USER COMMUNICATIONS, PROBLEMS RELATED TO THE ENGAGE SERVICE OR ITS USE, LOSS OF PERSONAL CONTENT ON THE SITE, LOST OR UNDELIVERABLE EMAIL, AND FOR ANY OTHER REASON. Under no circumstances will Meltwater or Sprout Social be responsible for any loss or damage, including, but not limited to personal injury or death, resulting from use of the Engage Site or the Engage Service, or any interactions between users of the Engage Site or the Engage Service, whether online or offline.
    • Meltwater and Sprout Social provide the platform for the Engage Service. Meltwater and Sprout Social do not control or vet user generated content for accuracy. Although Meltwater and Sprout Social provide rules for user conduct and postings, Meltwater and Sprout Social do not control and we are not responsible for what users post, transmit or share on or through the Engage Site or any other website (even if such content is published on or through the Engage Site). Furthermore, Meltwater and Sprout Social are not responsible for any offensive, inappropriate, obscene, unlawful or otherwise objectionable content You may encounter on the Engage Site. Meltwater and Sprout Social are not responsible for the conduct, whether online or offline, of any user of the Engage Site or the Engage Service. Further, Meltwater and Sprout Social are not responsible or liable in any manner for any 3rd party applications, software, viruses, etc. that are uploaded or posted on the Engage Site, caused by users of the Engage Site, or that are related to the use of the Engage Service by third parties, or caused by any third parties’ use of the equipment or programming associated with or utilized in the Engage Site or the Engage Service.
    • MELTWATER AND SPROUT SOCIAL CANNOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE ENGAGE SITE AND/OR THE ENGAGE SERVICE.
    • Meltwater and Sprout Social does not monitor content published through the Engage Service and Meltwater and Sprout Social are not responsible for content published through the Engage Service. Notwithstanding the foregoing, Meltwater and Sprout Social reserve the right to delete, move, or edit messages or materials, including, but not limited to, advertisements, public postings, and messages, that we, in our sole discretion, deem necessary to be removed.
    • SPROUT SOCIAL AND ITS AFFILIATES WILL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, BUSINESS, OR DATA; BUSINESS INTERRUPTION; OR LOSS OF GOODWILL OR REPUTATION, REGARDLESS OF WHETHER THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.
      UNDER NO CIRCUMSTANCES WILL THE AGGREGATE LIABILITY OF SPROUT SOCIAL AND THEIR RESPECTIVE AFFILIATES ARISING OUT OF OR RELATED TO THESE TERMS (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT RECEIVED BY SPROUT SOCIAL FOR YOUR USE OF THE ENGAGE SERVICE DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
      EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY MELTWATER AND SPROUT SOCIAL TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
      Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. IN THESE STATES, EACH PARTY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
  11. Infringement

    If Your use of the Engage Service has become, or in Meltwater’s or Sprout Social’s opinion is likely to become, the subject of any such Claim, Meltwater and Sprout Social may at their option and expense (a) procure for You the right to continue using the Engage Service as set forth hereunder; (b) replace or modify the Engage Service to make it non-infringing; or (c) if options (a) or (b) are not reasonably practicable, terminate these Engage Terms. This Section 11 states Your sole, exclusive and entire liability of Meltwater and Sprout Social with respect to a claim brought by You related to Your permitted use of the Engage Service.

  12. Indemnification

    You agree to defend, indemnify, and hold harmless Meltwater and Sprout Social from and against any claims, actions or demands, including, without limitation, reasonable legal and professional services fees, arising or resulting from Your breach of these Engage Terms, or Your and Your end users’ access to, use, misuse or illegal use of the Engage Service. Meltwater will provide You notice of any such claim, suit, or proceeding. Meltwater and/or Sprout Social reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, as it relates to each of them specifically, in which case You agree to cooperate with any reasonable requests to assist Meltwater’s defense of such matter.


  13. Export Control

    Your use of the Engage Service, including our software, is subject to export and re-export control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the United States Department of Commerce and sanctions programs maintained by the Treasury Department's Office of Foreign Assets Control. You shall not — directly or indirectly — sell, export, re-export, transfer, divert, or otherwise dispose of any Engage Service or Software to any end-user without obtaining the required authorizations from the appropriate government authorities. You also warrant that you are not prohibited from receiving US origin products, including services or software.

  14. Relationship; Independent Contractor

    Nothing herein contained shall be so construed as to constitute the parties as principal and agent, employer and employee, partners or joint venturers, nor shall any similar relationship be deemed to exist between the parties. Neither party shall have any power to obligate or bind the other party, except as specifically provided herein.

  15. Federal Government End Use Provisions

    If you are a U.S. federal government end user, this Engage Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, this Engage Service is licensed to you with only those rights as provided under the terms and conditions of these Engage Terms.

  16. Digital Millennium Copyright Act

    The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under US copyright law. If you believe in good faith that content or material on this website infringes a copyright owned by you, you (or your agent) may send Meltwater a notice requesting that the material be removed, or access to it blocked. This request should be sent to: support@meltwater.com

    The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or the subject of infringing activity; (d) the name, address, telephone number, and email address of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the website should be sent to the address above.